Privacy Policy
Updated Privacy Policy
Effective Date: March, 2025 – Version 1.1
Your privacy is of utmost importance to us at Mindmode GmbH. This document outlines our Privacy Policy, detailing how we handle and protect your personal information. It covers all aspects of data collection and processing related to your use of our website, applications, services, and physical products (collectively referred to as our "Services").
1. Data Controller Information
Mindmode GmbH
Gaudio / Chattables (a brand of Mindmode GmbH)
c/o Mindmode GmbH
Schillerstrasse 33
6440 Brunnen
Switzerland
Contact: hello@gaudio.ai
We are the data controller responsible for processing your personal data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (revDSG).
2. Scope of Application
This Privacy Policy applies to:
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Our websites, mobile and web applications
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The Gaudio AI-powered audio guide service
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Chattables: our interactive, conversational magnets
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Any interaction you have with our customer support, events, or services
3. GDPR and revDSG Compliance
We process your personal data in accordance with the principles of lawfulness, transparency, data minimization, and purpose limitation. We have implemented appropriate technical and organizational measures to secure your data and uphold your rights.
4. What Data We Collect
A. Information You Provide
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Account Details (name, contact, preferences, login credentials)
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User-Generated Content (submissions, uploads, feedback)
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Communications (emails, inquiries, messages)
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Social Media Interactions
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Survey or Event Participation
B. Automatically Collected Information
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Log files, IP addresses, access times
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Usage patterns and session analytics
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Device and browser data
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Cookie identifiers and analytics
C. Voice & Interaction Data (Gaudio and Chattables)
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Voice input and generated transcripts
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Interaction history
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Location (if enabled)
D. Transaction & Sales Data (for Chattables)
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Purchase history and payment method (via secure third-party processor)
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Shipping and billing addresses
5. How We Use Your Data
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To provide and manage Services
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To personalize experiences and improve products (including Chattables and Gaudio)
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For research and development (especially in AI and conversational technology)
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For customer service and communication
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For legal compliance and fraud prevention
6. Legal Bases for Processing
We rely on the following legal grounds:
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Contractual necessity – to fulfill your service requests or orders
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Consent – for marketing or analytics cookies
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Legal obligation – for compliance with tax and data protection laws
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Legitimate interests – to improve Services and ensure security
7. Sharing of Personal Data
We may share data with:
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Trusted third-party service providers (hosting, analytics, AI providers, payment processors)
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Affiliates under Mindmode GmbH
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Public authorities where legally required
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Successors in case of mergers or acquisitions
All third parties are bound by data processing agreements and process your data solely under our instructions.
8. International Data Transfers
Your data may be transferred to countries outside Switzerland and the EEA, such as the United States. We ensure appropriate safeguards like:
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Standard Contractual Clauses (SCCs)
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Additional technical and organizational measures
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Anonymization or pseudonymization where possible
9. Cookies and Analytics
We use cookies and analytics tools to:
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Enhance functionality
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Understand usage behavior
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Improve our Services
You can manage cookie preferences via your browser or opt out at:
10. Data Retention
We retain your data only as long as necessary for:
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Providing Services
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Legal and tax compliance
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Research and development
Voice inputs are processed in real-time and not stored unless needed for quality improvements. Transcripts and usage logs are retained securely and regularly reviewed.
11. Your Rights
You have the right to:
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Access your personal data
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Correct inaccurate data
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Delete data under certain conditions
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Withdraw consent at any time
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Object to processing based on legitimate interests
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File a complaint with a data protection authority
To exercise your rights, contact us at hello@gaudio.ai.
12. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect data from minors without verified parental consent. If you believe we’ve collected such data, please contact us.
13. Product Use and Liability Disclaimer (Chattables)
Chattables are interactive physical products containing a scannable QR code that leads to digital interactions. While designed for safe and creative engagement, Mindmode GmbH assumes no liability for:
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Any misuse of Chattables, including improper or unauthorized use
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Damages caused by ingestion, modification, or unsafe handling
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Third-party software or devices used to access the linked content
Users are responsible for ensuring that the product is used in a safe and intended manner. Chattables are not suitable for children under 3 due to small parts.
14. Security Measures
We implement strong security measures to protect your data:
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Encryption in transit and at rest
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Access controls and monitoring
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Internal policies and training
No system is completely secure. Please exercise caution when transmitting sensitive data.
15. Data Breach Notification
In the event of a data breach likely to affect your rights or freedoms, we will notify you and the appropriate authority promptly, detailing:
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Nature of the breach
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Consequences
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Measures taken
16. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here, and significant changes will be communicated via email or in-app notification where applicable.
17. Contact
If you have questions or concerns about this Privacy Policy or our data practices:
Email: hello@gaudio.ai
Mail: Mindmode GmbH, Schillerstrasse 33, 6440 Brunnen, Switzerland
We are committed to protecting your data and privacy.